We want to make this absolutely clear, this Policy only relates to the personal information that we collect about you directly from the Site or in some instances, via third parties such as social media platforms (Facebook, Twitter, LinkedIn etc.) It does not cover or relate to property information provided to us by our associated members. Should you have any questions with regards to information relating to your property on the site, we ask that you please contact your estate agent or lettings agent or us if you have advertised directly. In the unlikely event, you are unable to get in touch with the relevant agent, please contact us using the information below.
We may collect the following information:
We will capture your information through various forms when using our sites such as your full name, telephone number, company name etc.
You may want to register as a Residential People User, therefore, we will also be collecting the information that you provide to us for the purpose of activating your registration.
Other areas where information gathering will be apparent is when you request property email updates and the site newsletters.
It is also worth noting that additional information about you will be collected, such as details of the type of property that suits your interested, your budget, location, size etc.
Moreover, information that you provide to us by corresponding with us via phone, e-mail or otherwise. The purpose of this is to provide the best user experience possible.
We may also collect information such as your login, browser type (Chrome, Safari, Opera, etc.) and version, time zone setting (GMT+1, etc.), browser plug-in types and versions (Ad-Blocker, Google Calendar, Google Keep, etc.), operating system (Windows, macOS, etc.), and platform. Information about your visit to our site, including the full uniform resource locators (URL) clickstream (meaning the process of collecting, analysing and reporting aggregate data about which pages a website visitor visits) to, through and from our site (including date and time), properties searched for and viewed, the page response times, any download errors, the duration of your visits to specific pages, page interaction information (for instance, scrolling up and down, mouse clicks / mouse-overs), the methods used to navigate away from the page including any telephone number used to telephone our customer relations department. We may also keep a record of the partners or advertisers you got into contact with including the contents of the emails sent to them.
We may sometimes use any of the other websites (third parties) other service providers or we operate, meaning we may receive information about you from this method. In any event, when we are in receipt of the data, we will endeavour to inform you, as it may be shared internally and combined with data collected on this Site. Our business requires us to be affiliated with other third parties which may include, business partners, sub-contractors on a technical capacity, payment and delivery services, advertising networks, social media platforms (Facebook, Twitter, Linkedin etc, analytics providers (Google), search information providers (Google) and credit reference agencies, all of which we may receive information about you.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We may use your information if we consider it is in our legitimate business interests so that we can operate as an efficient and effective business.
We use your information to:
Residential People is a global property portal. Our company rules replicate how we operate. Below is a list of countries we operate from correct as of 03-2019. For Residential People, the United Kingdom is where the majority of our processing of data information occurs. Your information may be used for IT, Marketing or customer support or operations purposes in the countries in which we operate or are looking to enter.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, we cannot guarantee the security of data sent over the internet.
You are responsible for storing passwords and user information. We will never ask for your password to you other than your own that go into the site.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Or if you would like to opt out of marketing or any communications from us in addition to our affiliated third parties, please do not hesitate to contact us using this email firstname.lastname@example.org or alternatively write to us at:
225 Marsh Wall
London, E14 9FW
*You have the right to request details of the personal data which we hold about you under the Data Protection Act 1998 and GDPR.
Please note that a small administration fee in the sum of £10 will be payable to Commercial People, should you require a copy of the information held on you.